Privacy Policy
1. Introduction
Welcome to the website of 3-Axis Studios (registration number 2019/317927/07), located at https://3axis.co.za (the "Website").
3-Axis Studios is committed to protecting and preserving the personal information of all visitors to the Website. All references to "you/your" in this document will be references to visitors of the Website.
This Privacy Policy sets out the basis and governs the processing (which includes the collection, use and sharing) of personal information by 3-Axis Studios which we may collect from you, or that you may provide to us either through the Website or via email or other correspondence.
2. Important Notice
Please read the terms of this Privacy Policy carefully to understand our views and practices regarding your personal information and how we will treat it.
By visiting our Website and/or submitting personal information to us, whether during a visit to our Website or otherwise, you are expressly accepting and consenting to the practices described in this Privacy Policy and you give your express consent to 3-Axis Studios, its directors, officers, employees, servants, agents and/or contractors and/or other third parties to process (which will include collecting, using and disclosing) your personal information for the purposes stated in this Privacy Policy.
If you do not agree to this policy, please do not use our Website.
3. Definitions
Unless otherwise determined by the context, the words and expressions used in this Privacy Policy shall bear the meaning assigned thereto as follows:
- "consent" means any voluntary, specific and informed expression of will in terms of which permission is given for the processing of personal information;
- "processing / process" means any operation or activity or any set of operations, whether or not by automatic means, concerning personal information, including:
- the collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation or use;
- dissemination by means of transmission, distribution or making available in any other form; or
- merging, linking, as well as restriction, degradation, erasure or destruction of information.
4. Data Collection
Personal information is information that identifies, or could be reasonably associated with you. The term "personal information" shall bear the same meaning under this Privacy Policy as defined in the Protection of Personal Information Act, 4 of 2013.
Information that does not identify a person, such as anonymous or aggregated data, is not covered by this Privacy Policy. We may collect, use and disclose such information in order to evaluate and improve our service offerings, communicate to our partners and affiliates, or for other purposes without limitation.
4.1 Information We May Collect From You
We may collect and process personal information about you, including but not limited to:
- Your name and surname
- Contact details (telephone number, email address, physical address)
- Event details (date, venue, service requirements)
- Billing and payment information
- Any other information you voluntarily provide via our booking forms, contact forms, or correspondence
4.2 Information We Collect Automatically
With each visit to our Website, we may automatically collect:
- Technical information, including your IP address, browser type and operating system
- Information about your use of our Website including pages viewed, resources accessed, traffic data, and location data
4.3 Information From Other Sources
We may receive information about you from third parties with whom we work closely, for example, business partners and sub-contractors in technical, payment and delivery services.
5. Usage of Data Collected
3-Axis Studios will only process your personal information in accordance with this Privacy Policy and for the purpose for which it has been collected. Your personal information may be used for one or more of the following purposes:
- To process and verify booking requests for funeral live streaming services
- To provide you with an improved experience via the Website
- To develop and present new products, services and features
- To inform you about changes in the services we offer
- To communicate with you and allow you to participate in interactive features of our Website
- To carry out our obligations arising from any contracts entered into with you
- To provide you with information, products and services that you request from us
- To notify you about changes to our services
- To ensure that content of our Website is presented in the most effective manner
- For administration, data analysis, troubleshooting, research, testing and statistical purposes
We will not use your personal information for direct marketing purposes unless you have consented thereto. If you do not want us to use your data in this way, you may opt out at any time by emailing us at [email protected].
6. Storage and Transfer of Information
The personal information that we collect from you may be transferred to, and stored at, a destination outside of the Republic of South Africa. It may also be processed by staff operating outside of the Republic of South Africa who work for us or for one of our third-party service providers.
Insofar as your information may be transferred outside of South Africa, 3-Axis Studios shall take reasonable organisational and/or contractual measures to ensure that your personal information is processed for the purposes for which it has been provided and that the required levels of protection have been implemented to safeguard your personal information.
By using the Website and submitting your personal information to us, you consent to your personal information being transferred outside of South Africa where necessary.
7. Controlling Your Personal Information
You may choose to restrict the processing of your personal information in the following ways:
- Whenever you are asked to fill in a form on the Website, look for the option to indicate that you do not want the information used for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing, you may opt out at any time by emailing us at [email protected].
We will not sell, distribute or lease your personal information to third parties unless we have your consent or are required by law to do so.
You may request us to confirm, free of charge, whether we hold personal information about you. You may also request the details of such personal information against a prescribed fee. Please address your request to [email protected] or write to us at 17 Transo Avenue, Helderkruin, Roodepoort, South Africa, 1724.
You may request access to information we hold about you and to have any inaccuracies corrected. If you need to correct, complete or delete any personal information, please send an email request to [email protected].
8. Cookies
Our Website uses "cookies" or similar technology through which we may automatically collect certain information about you, including:
- Your IP address and/or domain name
- Your operating system, browser type and platform
- Date, time and length of your visit
- The resources you accessed and documents downloaded
Cookies help us to improve the Website and deliver a better, more personalised service. They enable us to estimate audience size, store your preferences, and recognise you when you return.
You may refuse to accept cookies by activating the relevant setting on your browser. However, if you do so, you may be unable to access certain parts of the Website.
9. Third-Party Websites
Our Website may contain links to third-party websites. If you follow a link to any of these websites, please note that these websites will have their own privacy policies. We do not accept any responsibility or liability for policies of third parties.
3-Axis Studios strictly prohibits the framing of the Website or any of the webpages, and the use of any technology to obtain personal information from the Website without prior written consent.
10. Safeguarding of Information
All information provided to us is stored on secure, limited-access servers. We take all appropriate, reasonable, technical and organisational measures to safeguard your personal information in order to prevent loss, damage, unauthorised destruction, access or processing.
3-Axis Studios takes security seriously and will take all reasonable steps to ensure that all employees, agents and third-party service providers having access to your personal information are bound by appropriate confidentiality and non-use obligations.
11. Our Commitment
3-Axis Studios will:
- Treat your personal information as strictly confidential
- Take technical and organisational measures to protect your personal information
- Provide you with reasonable access to view and/or update your personal details
- Notify you as soon as reasonably possible if there are reasonable grounds to believe your personal information has been accessed by an unauthorised person
- Upon your reasonable written request, return or destroy any personal information in our possession
Whilst we will do all things reasonably necessary to protect your personal information, we cannot guarantee nor accept liability for any unauthorised or unlawful disclosure and/or use, unless such disclosure is a result of our gross negligence.
12. Policy Changes
We may change this Privacy Policy from time to time. Such changes will take effect as and when published on our Website. Please ensure that you check our Privacy Policy periodically for changes.
You may refuse or withdraw your consent at any time by giving us reasonable notice by contacting us at [email protected].
13. Feedback and Questions
Should you have any questions or feedback regarding this Privacy Policy, please visit our Contact Us section or email us at [email protected].